IMPORTANT NOTICE TO ALL CUSTOMERS

These Terms & Conditions apply to all services provided by C&C Leak Detection Ltd.

By confirming your booking, you agree to these terms.

A confirmation message/email will be issued after booking. A 60 - minute grace period applies

for free cancellation. After this period, the cancellation policy below applies.

 

1.⁠ ⁠Our Services

We provide:

•⁠ ⁠Non-invasive leak detection

•⁠ ⁠Heating and water system diagnostics

•⁠ ⁠Trace investigations

•⁠ ⁠Insurance reporting

All services are diagnostic and strictly non-invasive only.

 

2.⁠ ⁠Professional Scope

We do not carry out:

•⁠ ⁠Invasive works (lifting floors, opening walls, etc.)

•⁠ ⁠Repairs or reinstatement

•⁠ ⁠Structural or roof leak detection

•⁠ ⁠Building works of any kind

 

3.⁠ ⁠Nature of Service

•⁠ ⁠Leak detection is not guaranteed to locate all leaks

•⁠ ⁠Results may be inconclusive

All visits are chargeable, provided services are delivered with reasonable care and skill.

 

4.⁠ ⁠Repairs & Invasive Works

•⁠ ⁠We do not carry out repairs or invasive works

•⁠ ⁠Any exposure or repair must be arranged separately

All such works are carried out at the customer’s own discretion and risk.

 

5.⁠ ⁠Access & Customer Responsibility

Customer must provide:

•⁠ ⁠Full and safe access

•⁠ ⁠Access to systems and pipework

•⁠ ⁠Required permissions

Failure may result in a chargeable aborted visit.

 

6.⁠ ⁠Preparation Requirements

Customer agrees:

•⁠ ⁠Heating ON (unless advised)

•⁠ ⁠Underfloor heating OFF

•⁠ ⁠Accurate information provided

 

7.⁠ ⁠Appointment Terms

•⁠ ⁠Full-day booking slots

•⁠ ⁠Arrival times are estimates

•⁠ ⁠Up to 6 hours on-site

No refunds for unused time.

 

8.⁠ ⁠Pricing

•⁠ ⁠Prices are fixed per appointment

•⁠ ⁠Based on information provided at booking

 

Domestic Clients

Pricing is based on:

•⁠ ⁠Property type

•⁠ ⁠Size

•⁠ ⁠System complexity

If information is incorrect, pricing may be reviewed and adjusted with agreement.

 

Commercial Clients

Pricing depends on:

•⁠ ⁠Site size

•⁠ ⁠System complexity

•⁠ ⁠Access and H&S requirements

Due to safety requirements, a minimum of two engineers may attend commercial properties,

which may affect pricing.

Additional Costs

May include:

•⁠ ⁠Extended investigation

•⁠ ⁠Parking/travel

•⁠ ⁠Follow-up visits

•⁠ ⁠Specialist methods

•⁠ ⁠Tracing Gas Testing is not  included as standard an additional charge applies, subject to customer approval.

 

9.⁠ ⁠Cancellation Policy

•⁠ ⁠60-minute free cancellation from time of booking.

•⁠ ⁠Up to 48 hours of appointment time → 50% of survey fee will apply.

•⁠ ⁠Less than 24 hours of appointment time  → 100% of full fee will apply.

•⁠ ⁠No access → full fee will apply.

(All charges reflect reasonable business loss/we will do our utmost to fulfil your appointment with another - if we can only admin fee of £60 will apply)

 

10.⁠ ⁠Evidence & Attendance

We may record:

•⁠ ⁠Attendance times

•⁠ ⁠Engineer notes

Attendance constitutes service delivery.

 

11.⁠ ⁠Photographic Evidence

Photos/videos may be taken for:

•⁠ ⁠Reporting

•⁠ ⁠Evidence

Consent is given upon booking.

 

12.⁠ ⁠Reports

•⁠ ⁠Based on findings at time of visit

•⁠ ⁠Not a guarantee of future condition

 

13.⁠ ⁠Payment Terms

•⁠ ⁠Due on completion

•⁠ ⁠Reports released after payment

 

14.⁠ ⁠Report Withholding

Reports remain our property until paid in full.

 

15.⁠ ⁠Payment Disputes

•⁠ ⁠Customer must contact us before disputes

•⁠ ⁠We may recover costs for unjustified chargebacks.⁠ ⁠

 

16.Pre-Visit Checklist

Customer confirms:

•⁠ ⁠Access available

•⁠ ⁠Systems prepared

•⁠ ⁠Info accurate

Failure may result in chargeable failed visit.

 

17.⁠ ⁠Acceptance of Terms

Agreement is formed by:

•⁠ ⁠Booking

•⁠ ⁠Confirmation

•⁠ ⁠Payment

•⁠ ⁠Allowing attendance

 

18.⁠ ⁠Liability

Limited to amount paid, where permitted by law.

 

19.⁠ ⁠Events Outside Control

We are not liable for delays due to:

•⁠ ⁠Weather

•⁠ ⁠Traffic

•⁠ ⁠Illness

 

20.⁠ ⁠Data Protection

We comply with:

•⁠ ⁠UK GDPR

•⁠ ⁠Data Protection Act 2018

 

21.⁠ ⁠Commercial Clients/Health and Safety

•⁠ ⁠Clients must comply with Health and Safety at Work etc. Act 1974

We may refuse unsafe work.

 

22.⁠ ⁠Failed Visits

No access / unsafe / unprepared:

Visit is chargeable

 

23.⁠ ⁠Third-Party Contractors & Associated Businesses

Where repairs or invasive works are required:

We may provide details of third-party contractors, including:

•⁠ ⁠NC Gas Services

•⁠ ⁠Chambers Plumbing & Heating

⁠These are separate businesses and C & C is not liable for their work, pricing, scheduling or

damage. The above businesses have shared ownership and directors.

Customer is not required to use them.

 

24. Customer Responsibility

Customer must:

•⁠ ⁠Choose contractor

•⁠ ⁠Agree terms

•⁠ ⁠Verify qualifications

 

Important Operational Separation

•⁠ ⁠C&C Leak Detection Ltd does not:

* Quote for repair works

* Instruct or manage contractors

* Invoice for third-party works

All works are contracted directly by the customer